Here are the wash care instructions for the products:

Wash Care Instructions:

1.Machine Wash:
- Wash the garments in cold water (maximum 30°C).
- Use a gentle cycle to prevent damage to the fabric and prints.
- Use mild detergent to maintain the color and quality of the fabric.

2.Hand Wash:
- Use cold water and mild detergent.
- Gently wash the fabric without scrubbing to avoid damage.
- Rinse thoroughly with cold water.

3.Drying:
- Avoid wringing the fabric to prevent stretching.
- Line dry in shade to maintain color vibrancy and fabric quality.
- Avoid direct sunlight as it can fade the colors.

4.Ironing:
- Use a warm iron on the reverse side of the fabric.
- For delicate fabrics like Chanderi silk, use a low heat setting.

5.Storage:
- Store in a cool, dry place away from direct sunlight.
- Avoid hanging heavy garments to prevent stretching.

6.Additional Tips:
- Do not bleach or use harsh chemicals.
- Avoid tumble drying to prevent shrinkage.
- For printed fabrics, avoid using fabric softeners.

Following these instructions will help maintain the quality and longevity of your garments.

Size and Fit Instructions

Pyjama Sets, Co-ord Sets, Kurta Sets, and Loungewear

Our collection of Pyjama Sets, Co-ord Sets, Kurta Sets, and Loungewear is designed for a comfortable yet stylish fit. To ensure you find the perfect size, please refer to our detailed size guide below.

Size Guide

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around the narrowest part of your waist.
• Hips: Measure around the fullest part of your hips.

Fit Tips

• For a relaxed fit, consider choosing a size up.
• For a more tailored fit, choose your regular size.
• Our fabrics are designed to provide some stretch for added comfort.

FAQs

How do I know my size?

Refer to our size guide above for detailed measurements. Use a measuring tape to find your bust, waist, and hip measurements, then match them to our size chart.

What if I'm between sizes?

If you are between sizes, we recommend sizing up for a more relaxed fit.

Are the sizes true to fit?

Yes, our sizes are designed to fit true to size. However, fit can vary depending on personal preference.

How should I care for my garments?

We recommend machine washing in cold water with like colors and tumble drying on low. For best results, iron on a low setting if needed.

Can I return or exchange if the size doesn't fit?

Yes, we offer easy returns and exchanges. Please refer to our return policy for more details.

Introduction

Welcome to AIVVY! We are dedicated to providing you with a seamless shopping experience, from placing your order to receiving your package. Please review our shipping policy to understand how we handle the shipment of your orders within India.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a notification email with tracking information.

Shipping Rates and Methods

We offer free shipping on all orders across India:

• Standard Shipping: 5-7 business days - Free
• Express Shipping: 2-3 business days - Free

Shipping Destinations

AIVVY ships to all regions within India, ensuring that no matter where you are, you can enjoy our stylish and sustainable fashion.

Estimated Delivery Times

The estimated delivery times vary based on your location and the shipping method selected. Please note that these times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions and carrier delays.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order through our carrier’s website.

Shipping Carriers

We partner with trusted carriers such as Blue Dart, Delhivery, and India Post to ensure your orders are delivered promptly and safely.

Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen, please contact us immediately at support@aivvy.com. We will work with the carrier to resolve the issue as quickly as possible. Please provide your order number and tracking information in your correspondence.

Incorrect Address

Please double-check your shipping information before submitting your order. AIVVY is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping details, contact us immediately at support@aivvy.com.

Changes to the Shipping Policy

AIVVY reserves the right to update this shipping policy at any time. Any changes will be posted on this page, and we will notify customers via email of significant changes.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at support@aivvy.com. We are here to help!

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Frequently Asked Questions (FAQ)

1. How long does it take to process my order? All orders are processed within 1-2 business days (excluding weekends and holidays).

2. How much does shipping cost? We offer free shipping on all orders across India.

3. How can I track my order? Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your order through our carrier’s website.

4. What do I do if my package is lost, damaged, or stolen? Please contact us immediately at support@aivvy.com with your order number and tracking information. We will work with the carrier to resolve the issue as quickly as possible.

5. What happens if I provide the wrong shipping address? If you notice an error in your shipping details, contact us immediately at support@aivvy.com. We are not responsible for orders shipped to incorrect addresses provided by the customer.

A I V V Y Return Policy

Easy Returns for Your Convenience

At A I V V Y, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward return process.

1. Eligibility for Returns

• Time Frame: Returns must be initiated within 14 days of receiving your order.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
• Packaging: Please return items in their original packaging to ensure they arrive back to us in good condition.

2. Non-Returnable Items

• Sale Items: Items purchased on sale or with a discount are not eligible for return.
• Personalized Items: Customized or personalized items are final sale and cannot be returned.

3. How to Return an Item

1. Initiate a Return: Visit our Returns Center on our website and enter your order details to start the return process.
2. Prepare Your Package: Carefully pack your items along with the return form included in your order.
3. Ship Your Return: Use the provided prepaid shipping label to send your package back to us. Drop it off at your nearest shipping location.

4. Refund Process

• Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria.
• Refund: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (if applicable) for items that are not in their original condition or damaged for reasons not due to our error.

5. Exchanges

• Exchanging an Item: To exchange an item, please follow the return process and place a new order for the desired item. This ensures you get the correct item as quickly as possible.

6. Return Shipping Costs

• Domestic Returns: We provide a prepaid shipping label for domestic returns, so you can return items at no additional cost.
• International Returns: Return shipping costs for international orders are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

7. Damaged or Incorrect Items

• Damaged Items: If you receive a damaged item, please contact our customer service team within 48 hours of receiving your order with your order number and photos of the damaged item.
• Incorrect Items: If you receive an incorrect item, please contact us immediately so we can arrange for the correct item to be sent to you.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at support@aivvy.in or call us at 8073338048.

FAQs

Q: Can I return sale items?
A: No, sale items are final sale and cannot be returned.

Q: How long do I have to return an item?
A: You have 14 days from the date of receipt to return an item.

Q: How will I receive my refund?
A: Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return.

Q: Do I have to pay for return shipping?
A: We provide a prepaid shipping label for domestic returns. For international returns, shipping costs are the customer’s responsibility.